Call Center Periodicals*

U.S.A. Monthlies

These publications are free to those active in the call center business, unless otherwise noted in [ ].

· Connections Magazine
www.connectionsmagazine.com
866-668-6695

· Contact Professional
www.contactprofessional.com
800-899-2676 or 205-989-9394

· Customer Management Insight
(Formerly Call Center Magazine)
www.callcentermagazine.com
888-824-9793 or 615-377-3322

· Customer Inter@ction Solution
(Formerly C@ll Center CRM Solutions; prior to that Telemarketing magazine)
http://www.tmcnet.com/cis/
800-243-6002 or 203-852-6800

*These are general recommendations. Specific strategies and tactics should be based on a review of your needs, market and operation. For outside support, contact Lieber & Associates.

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