Selected Articles and Book Chapters
by Lieber & Associates Consultants
| Title |
Author |
Publication |
Date |
Subject |
Mitchell Lieber |
DM News |
May 15, 2006 |
Regulation, Trends |
|
Mitchell Lieber |
DM News |
April 10, 2006 |
Regulation |
|
Mitchell Lieber |
DM News, 2006 Outlook Supplement |
February 2006 |
Trends |
|
Contact and Call Centers Today |
Mitchell Lieber |
Readings & Cases in Integrated Marketing Communications (college textbook published by Racom Communications) by J. Steven Kelly and Susan K. Jones |
2005 |
Strategy, Operations, Trends, Metrics, International |
Mitchell Lieber |
Direct |
September 15, 2005 |
Future, Trends, Direct Marketing |
|
Mitchell Lieber |
CADM's adMarks |
August 2005 |
Future, Trends, Direct Marketing |
|
Despite DNC, Teleservices Industry is Poised for Growth |
Mitchell Lieber |
DM News, 2005 Outlook Supplement |
February 7, 2005 |
Trends |
Mitchell Lieber |
Target Marketing |
October 2004 |
Strategy |
|
Mitchell Lieber |
DM News, 25th Anniversary
Supplement |
October 4, 2004 |
History, Trends, Future |
|
Mitchell Lieber |
Target Marketing |
November 2002 |
Web Chat |
|
12 Tips for Increasing Sales, Customer Satisfaction and Profits |
Mitchell Lieber |
CADM's adMarks |
October 2002 |
Operations |
Integration of Phone and Field Sales Increases Business |
Mitchell Lieber |
DM News/Teleservices News |
April 1998 |
Sales Channel Conflict, B2B, Outbound |
10 Ways Telephone Marketing Will Change by 2001 |
Mitchell Lieber |
Creative Strategy in Direct Marketing (book published by NTC Books) by Susan K. Jones, 1997 (originally appeared in CADM's AdMarks, July 1996) |
1997 |
Future, Trends |
10 Ways Telephone Marketing Will Change by 2001 |
Mitchell Lieber |
Do It Yourself Advertising and Promotion (book published by John Wiley & Sons) by Fred E. Hahn and Kenneth G. Mangun (this article originally appeared in CADM's AdMarks, July 1996) |
1997 |
Future, Trends |
The Bottom Line on ACDs |
Mitchell Lieber |
TeleProfessional (renamed Customer Interface) |
September 1991 |
Inbound, Technology, Operations |
Voice Mail Needs Human Attention |
Mitchell Lieber |
Chicago Tribune Op-Ed Page |
July 27, 1991 |
IVR, Inbound, Technology |
9 Ways for Increasing 800 Number Responses |
Mitchell Lieber |
Target Marketing |
April 1991 |
Integration, Direct Marketing |
Opening the Door on In-House Telemarketing, Part II |
Mitchell Lieber |
TeleProfessional (renamed Customer Interface) |
March 1991 |
Operations |
Opening the Door on In-House Telemarketing, Part I |
Mitchell Lieber |
TeleProfessional (renamed Customer Interface) |
February 1991 |
Operations |
Contact Us
Lieber & Associates
Contact & Call Center Consultants
3740 N. Lake Shore Dr.
Suite 15B-2
Chicago, IL 60613-4202
Tel: 773-325-9400
Fax: 773-325-0621
Branch Offices
Albuquerque, New Mexico
Norcross (Atlanta), Georgia