Management Seminars & Keynotes

Seminar & Keynote Topics

208. Repackaging Teleservices — A Public Image Make-Over

207. Transforming your Call Center into a Contact Center

206. Three Paradigm Shifts that are Changing Teleservices Today

205. Train the Trainer — Basic Inbound Call Center Skills

204. Introduction to Call Center and Contact Center Technology

203. Outsourcing Nuts and Bolts

202. How to Measure Teleservices and Call Centers

201. How to Integrate Telephone, Direct and Internet Marketing — 30 Ideas

PARTICIPANTS COMMENT ON MANAGEMENT SEMINARS . . .

Humorous, knowledgeable, approachable.

Really good insight on how call centers integrate into total Direct Mktg.

Mitch knew his subject matter very well and was very enthusiastic. Encouraged feedback for participation throughout class. Kept up and talked about current events in industry.

Mitch was very informed--good choice for this...Great interaction with classroom.

Mitchell Lieber really does know his material...I learned several new items.

Mitch put together several types of media — Direct Mail, Television, Radio — and applied telemarketing strategies to each one. Very interesting. I learned a lot about other types of direct marketing — outside of direct mail.

Hands on tips. Set-up quite a few situations — excellent patience & knowledge.

Looking into the future of teleselling. What are tech/legal/other elements affecting this medium?

Very informative, incorporated real life information and experiences.

Asked us what we wanted to get out of class and geared his class around us.

Mitch, thank you! You solved a problem for me. I'm going to give it a try.

Mitch has a precise understanding of what telephone marketing is all about.