Speaking Calendar - Mitchell Lieber
In addition to in-house training sessions at client locations,
Mitchell Lieber will be speaking at these events.
2008
November
CADM Basic Course
Call/Contact Centers
The Gleacher Center - University of Chicago (loop campus)
Chicago, Illinois November 6, 2008
July
Measuring and Improving First-Call Resolution
E-Business Consortium - University of Wisconsin
First Call Resolution - The Customer Service Challenge
University of Wisconsin
Madison, Wisconsin July 17, 2008
June
20th Annual Conference of Physician Referral
and Health Information Services
Keynote: The Wider World of Call Centers
Chase Park Plaza Hotel
St. Louis, Missouri June 13, 2008
May
CADM Basic Course
Call/Contact Centers
The Gleacher Center - University of Chicago (loop campus)
Chicago, Illinois May 1, 2008
2007
November
CADM Basic Course
Contact and Call Centers - Building Relationships One At A Time
The Gleacher Center - University of Chicago (loop campus)
Chicago, Illinois November 1, 2007
October
Direct Marketing Association DMA 07
International ECHO Awards Gala (Presenter)
Union Station
Chicago, Illinois October 16, 2007
April
CADM Basic Course
Contact and Call Centers - Building Relationships One At A Time
The Gleacher Center - University of Chicago (loop campus)
Chicago, Illinois May 3, 2007
March
CADM Monthly Luncheon Program
Making Call Centers Work for You - Real World Cases
Petterino’s Restaurant
Chicago, Illinois March 14, 2007
2006
October
CADM Basic Course
The Basics of Call Centers
Building Relationships One At A Time
410 Club and Conference Center - Wrigley Building
Chicago, Illinois October 5, 2006
July
National Council of Higher Education Loan Programs (NCHELP) and
Education Finance Council (EFC)
2006 Student Loan Finance and Legal Issues Meeting
Using Technology to Communicate with Customers
Marriott New York - East Side New York, New York July 31, 2006
Southwest Carpenters Training Fund
2006 Customer Service Training
Hyatt Regency Islandia Hotel and Marina San Diego, California July 24, 2006
May
DMA International ECHO Awards Judging
10 Ways to Improve Your Call Center's Value and Profits
NYU - New York University New York, New York May 16, 2006
March
CADM
Basic Course
The Basics of Call Centers
Building Relationships One At A Time
410 Club and Conference Center - Wrigley Building Chicago, Illinois March 23, 2006
2005
December
American Teleservices Association
High Performance Series Seminar
Leveraging
Data and Technology
December 7-8, 2005 Phoenix, Arizona
November
CADM
Basic Course
The Basics of Call Centers
November 10, 2005 Chicago, Illinois
October
DMA05 Annual Conference - DMEF Educators Conference
Revisiting the Conceptual Definition of Direct Marketing: Perspectives from Scholars and Practitioners
Industry Discussant (panel member)
October 16, 2005 Atlanta, Georgia
June
American Teleservices Association
High Performance Series Seminar
Integrating Teleservices
and Direct Response
June 29-30, 2005 Dallas, Texas
Direct Marketing Association (DMA) Teleservices Conference
Better
Inbound Results Now! - Measure More to Manage Better
June 23, 2005 Orlando, Florida
April
CADM Basic Course
The Principles of Call Centers
April 21, 2005 Chicago, Illinois
2004
November
DePaul University
Pennebaker
Certificate in Direct and Interactive Marketing
Call and Contact Centers for Direct and Interactive Marketers
November 2, 2004 Chicago, Illinois
CADM Basic Course
The Basics of Call Centers
November 4, 2004 Chicago, Illinois
June
DMA Teleservices
Conference
Why the "Service Level" Metric is Inadequate -
How to Measure Service for a True Picture and Competitive Edge
June 4, 2004 Palm Beach, Florida
The Sixteenth National Conference on Physician Referral and Health
Information Call Centers
Demystifying Call Center Technology - Half Day Workshop
June 23, 2004 Chicago, Illinois
May
Direct Marketing Days New York
The Future of call Centers - Are You Ready?
May 25, 2004 New York City, New York
April
CADM
Basic Course
The Basics of Call Centers
April 15, 2004 Chicago, Illinois
Chicago
Tempo Awards
Featured Speaker: Direct Marketing - Yesterday, Today and
Tomorrow
April 21, 2004 Chicago, Illinois
Chicago
Direct Marketing Days
The Basics of Call Centers
April 22, 2004 Chicago, Illinois
|
