Clients
What do all contact/call center consulting clients have in common? Companies want to improve the bottom line by enhancing productivity, service or sales. Lieber & Associates has served as contact/call center consultants to clients to achieve all three by developing strategy, road map plans, guiding implementation and conducting training. Companies who have been L&A's client partners are listed first by business category and also alphabetically.
Contact/call center consulting and training client operations range in scale from three reps to a thousand and more. Our clients span the spectrum from direct marketing agencies managing outside call centers to outsourced call center companies and their clients, and from in-house customer service departments to inside sales/telesales departments. Lieber & Associates provides call center consulting to both business-to-consumer and business-to-business marketers.
Clients by Business Category
Advertising & DM Agencies | Agriculture | Automotive & Vehicles | Call Centers — Outsourced
Cataloguers/DM-Based Businesses | Computers/Internet/Telecom | Consulting & Training
Consumer Packaged Goods | Education & Training | Entertainment & Hospitality | Financial Services
Healthcare & Pharma | Insurance | Legal | Manufacturing | Market Research | Not-for-Profit/Associations
Paper & Printing | Publishing | Toys | Utilities | Vitamins & Supplements
Cataloguers/DM-Based Businesses | Computers/Internet/Telecom | Consulting & Training
Consumer Packaged Goods | Education & Training | Entertainment & Hospitality | Financial Services
Healthcare & Pharma | Insurance | Legal | Manufacturing | Market Research | Not-for-Profit/Associations
Paper & Printing | Publishing | Toys | Utilities | Vitamins & Supplements
Advertising Agencies/
Direct Marketing Agencies
- AW Direct
New York, New York - Barkley & Evergreen
Kansas City, Missouri - Buckley-Dement, Inc.
Chicago, Illinois - FCB Direct
Chicago, Illinois - LLKFB
New York, New York - Lowe Direct
New York, New York - Madden Communications
(Roselle) Chicago, Illinois - Original Thought
(for United Healthcare)
New York, New York - Target & Response, Inc.
Chicago, Illinois
Agriculture
- Landec Ag
Oxford, Indiana
Automotive & Vehicles
- ADP (Dealer Services Div.)
(Hoffman Estates) Chicago, Illinois - BP
(Naperville) Chicago, Illinois - IMC/Intrupa
(Grayslake) Chicago, Illinois - Sewell Automotive
Dallas, Texas
Call Centers — Outsourced
- Buckley-Dement, Inc.
Chicago, Illinois - The Charlton Group
Madison, Wisconsin - Columbia Graphics Corporation
Chicago, Illinois - HFS (now Cendant)/
Central Credit (now Global Cash Access)
Las Vegas, Nevada - Professional Sales Solutions
(Scarsdale) New York, New York - ThreeSource Fulfillment
(Manteno) Chicago, Illinois - TTC Marketing Solutions
Chicago, Illinois
Cataloguers/Direct Marketing Based Businesses
- Best Computer Supply
Reno, Nevada - FTD (Florists’ Transworld Delivery)
(Downers Grove) Chicago, Illinois - Landec Ag
Oxford, Indiana - Myron Corporation
Toronto, Ontario Canada - Nightingale Conant
(Niles) Chicago, Illinois - Premier Direct
Boca Raton, Florida - ProCaps Laboratories
(formerly The Winning Combination)
(Henderson) Las Vegas, Nevada - Roman, Inc.
(Bloomingdale) Chicago, Illinois - Supercircuits, Inc.
(Liberty Hill) Austin, Texas
Computers/Internet/Telecom
- ADP (Dealer Services Div.)
(Hoffman Estates) Chicago, Illinois - Best Computer Supply
Reno, Nevada - CBS Sportsline/Sportsline USA
New York, New York - Qwest Communications
Denver, Colorado - Strategic Computer Support
(Hoffman Estates) Chicago, Illinois
Consulting & Training
- Accenture
Chicago, Illinois - Cedar Interactive
(Highland Park) Chicago, Illinois - Interactive Call Brand (ICBTollFree.com)
New York, New York
Consumer Packaged Goods
- Madden Communications
(Roselle) Chicago, Illinois
Education & Training
- American Teleservices Association
Indianapolis, Indiana - DePaul University
Interactive Marketing Institute
Chicago, Illinois - Kitchen Academy
(div. Career Education Corp.)
(Hoffman Estates) Chicago, Illinois - National Conference of Physician Referral and Health Information Call Centers
Atlanta, Georgia - Nightingale Conant
(Niles) Chicago, Illinois - Southwest Carpenters Training Fund
Los Angeles, California - Voicescape, Inc.
Chicago, Illinois
Entertainment & Hospitality
- The Charlton Group
(cable TV clients)
Madison, Wisconsin - HFS (now Cendant)/
Central Credit (now Global Cash Access) (gaming clients)
Las Vegas, Nevada
Financial Services (Banking, Collections, Credit Cards)
- Columbia Graphics Corporation
(for Nuveen Investments)
Chicago, Illinois - Eastern Collection Corporation
(Bohemia) New York, New York - GMAC Residential Finance Corporation
Minneapolis, Minnesota - HFS (now Cendant)/
Central Credit (now Global Cash Access)
Las Vegas, Nevada - Home Team Mortgage
(now Union National Financial Corporation)
(Mount Joy) Harrisburg, Pennsylvania - Singer Asset Finance
(Boca Raton) Miami, Florida - SunTrust/Crestar Bank
Atlanta, Georgia
Healthcare & Pharmaceutical
- Buckley-Dement, Inc.
(pharmaceutical client)
Chicago, Illinois - Carl Zeiss Vision, Inc.
San Diego, California - ManorCare Health Services
(Silver Spring) Baltimore, Maryland - National Conference of Physician Referral and Health Information Call Centers
Atlanta, Georgia - Orchid Cellmark
Dayton, Ohio - Original Thought
(for United Healthcare)
New York, New York - Osco Drugs, Inc.
(now Savon)
Chicago, Illinois - Resurrection Health Care
(hospital group)
Chicago, Illinois
Insurance & Warranties
- American Bar Endowment
(insurance for attorneys)
Chicago, Illinois - Humana Workers Compensation Services
(Altamonte Springs) Orlando, Florida - Rothkopf Enterprises, Inc.
Chicago, Illinois
Legal
- American Bar Endowment
Chicago, Illinois - Wilmer, Cutler, Pickering, Hale & Dorr
Washington, DC
Machinery, Manufacturing & Chemicals
- BP
(Naperville) Chicago, Illinois - Carl Zeiss Vision, Inc.
San Diego, California - Durable Packaging Corp.
(Countryside) Chicago, Illinois - IMC/Intrupa
(Grayslake) Chicago, Illinois - Russell-Field Paper Co.
(now Technicote, Inc.)
(Lemont) Chicago, Illinois - Smurfit-Stone Container Corp.
Chicago, Illinois - Waters Corporation
(Milford) Boston, Massachusetts
Market Research
- Synovate
Fresno, California
Not-for-Profit/Arts/Museums/Trade Associations
- American Bar Endowment
Chicago, Illinois - American Teleservices Association
Indianapolis, Indiana - Association of Alternative Newsweeklies
Washington, DC - Chicago Association of Realtors
Chicago, Illinois - Field Museum of Natural History
Chicago, Illinois - North Light Theater
(Evanston) Chicago, Illinois
Paper Products & Printing
- Barkley & Evergreen
(for instant printing chain client)
Kansas City, Missouri - Columbia Graphics Corporation
Chicago, Illinois - Russell-Field Paper Co.
(now Technicote, Inc.)
(Lemont) Chicago, Illinois - The Rylander Company
(now World Marketing)
Mount (Prospect) Chicago, Illinois - Smurfit-Stone Container Corp.
Chicago, Illinois
Publishing
- CCH
(Riverwoods) Chicago, Illinois - The McGraw-Hill Companies
(Blacklick) Columbus, Ohio - Professional Sales Solutions
(Scarsdale) New York, New York - R.L. Polk City Directory
(now part of infoUSA)
(Livonia) Detroit, Michigan - Regional Maple Leaf
Edmonton, Alberta Canada - Studentreasures Publishing Co.
Topeka, Kansas
Toys
- Playmobil USA
(Cranbury) Trenton, New Jersey - Rothkopf Enterprises, Inc.
Chicago, Illinois
Utilities
- Duke Energy
Charlotte, North Carolina
Vitamins & Supplements
- Premier Direct
Boca Raton, Florida - ProCaps Laboratories
(formerly The Winning Combination)
(Henderson) Las Vegas, Nevada - ThreeSource Fulfillment
(supplement clients)
(Manteno) Chicago, Illinois
Clients — Alphabetical with Business Category
- Accenture
Consulting - ADP (Dealer Services Div.)
Automotive, Computers - American Bar Endowment
Insurance, Legal, Not-for-Profit - American Teleservices Association
Trade Association, Training - Association of Alternative Newsweeklies
Trade Association - AW Direct
Advertising Agency/Direct Marketing Agency - Barkley & Evergreen
Advertising/Direct Marketing Agency, Printing - Best Computer Supply
Cataloguer/Direct Marketing Based Business, Computers - BP
(Naperville) Chicago, Illinois - Buckley-Dement, Inc.
Advertising Agency/Direct Marketing Agency, Call Center — Outsourced, Pharmaceuticals - CBS Sportsline/Sportsline USA
Internet - Carl Zeiss Vision, Inc.
Healthcare - CCH
Publishing - Cedar Interactive
Consulting & Training - The Charlton Group
Call Center — Outsourced, Entertainment - Chicago Association of Realtors
Trade Association - Columbia Graphics Corporation
Printing - DePaul University
Interactive Marketing Institute
Education & Training - Duke Energy
Utilities - Durable Packaging Corp.
Manufacturing - Eastern Collection Corporation
Financial Services - FCB Direct
Advertising Agency/Direct Marketing Agency - Field Museum of Natural History
Museum - FTD (Florists’ Transworld Delivery)
Consumer Marketing - GMAC Residential Finance Corp.
Financial Services - HFS (now Cendant)/
Central Credit (now Global Cash Access)
Entertainment & Hospitality, Insurance - Home Team Mortgage
(now Union National Financial Corporation)
Financial Services - Humana Workers Compensation Services
Insurance - IMC/Intrupa
Vehicles, Machinery - Interactive Call Brand (ICBTollFree.com)
Consulting - Kitchen Academy
(div. Career Education Corp.)
Education - Landec Ag
Agriculture, Cataloguer/Direct Marketing Based Business - LLKFB
Advertising Agency/Direct Marketing Agency - Lowe Direct
Advertising Agency/Direct Marketing Agency - Madden Communications
Advertising Agency/Direct Marketing Agency, Consumer Packaged Goods
- Manor Healthcare Corporation
Healthcare - The McGraw-Hill Companies
Publishing - Myron Corporation
Cataloguer/Direct Marketing Based Business - National Conference of Physician Referral and Health Information Call Centers
Publishing - Nightingale Conant
Education & Training, Cataloguer/Direct Marketer - North Light Theater
Arts - Orchid Cellmark
Healthcare - Original Thought
(for rel="external"United Healthcare)
Advertising Agency/Direct Marketing Agency, Healthcare - Osco Drugs, Inc.
(now Savon)
Pharmaceutical - Playmobil USA
Manufacturing - Premier Direct
Cataloguer/Direct Marketing Based Business - ProCaps Laboratories
(formerly The Winning Combination)
(Henderson) Las Vegas, Nevada - Professional Sales Solutions
Call Center — Outsourced, Publishing - Qwest Communications
Telecom - R.L. Polk City Directory
(now part of infoUSA)
Publishing - Regional Maple Leaf
Publishing - Resurrection Health Care
(hospital group)
Healthcare - Roman, Inc.
Cataloguer/Direct Marketing Based Business - Rothkopf Enterprises, Inc.
Toys, Warranties - Russell-Field Paper Co.
(now Technicote, Inc.)
Manufacturing - The Rylander Company
(now World Marketing)
Printing - Sewell Automotive
Automotive - Singer Asset Finance
Financial Services & Insurance - Smurfit-Stone Container Corp.
Manufacturing - Southwest Carpenters Training Fund
Training - Strategic Computer Support
Computers - Studentreasures Publishing Co.
Publishing - SunTrust/Crestar Bank
Financial Services & Insurance - Supercircuits, Inc.
Cataloguer/Direct Marketing Based Business - Synovate
Market Research - Target & Response, Inc.
Advertising/Direct Marketing Agency - ThreeSource Fulfillment
Call Center — Outsourced, Supplements - TTC Marketing Solutions
Call Center — Outsourced - Voicescape, Inc.
Training - Waters Corporation
Machinery - Wilmer, Cutler, Pickering, Hale & Dorr
Legal
Contact Us
Lieber & Associates
Contact & Call Center Consultants
3740 N. Lake Shore Dr.
Suite 15B-2
Chicago, IL 60613-4202
Tel: 773-325-9400
Fax: 773-325-0621
Branch Offices
Albuquerque, New Mexico
Norcross (Atlanta), Georgia