Improve Customer Contact Results
Call center consultants Lieber & Associates focus exclusively on enhancing call centers to generate more sales and more satisfied customers. In this era of multi-channel contact centers, the web, customer experience, home agents, voice recognition, globalization, and VoIP, Lieber & Associates helps enterprises develop the best available processes, people and tools to improve customer contact results.
Lieber & Associates provides these call center consulting services to clients:
Management & Operations Consulting for Call Centers
- Audits and 360 Degree Assessmentssm
- Benchmarking and Metrics
- Business Process Re-engineering
- Consolidation Studies and Projects
- Outsourcing Decision, Selection and Vendor Management
- Regulatory Compliance Practices Counsel
- Start-ups and Relocations
- Web Support Contact Center Development
Marketing & Customer Experience Consulting for Call Centers
- Branding Integration with the Call Center
- Call Guides and Scripting
- Call Monitoring and Mystery Shopping
- Customer Experience Enhancement
- Multi-Channel Integration - Web, E-Mail, IVR, Mail, TV
- Program Design, Offer Development and Testing Matrix
- Retention program Design and Development
- Sales and Service Process Enhancement
- Telephone - Field Sales integration
Training & Speeches
for Call Centers
- E-Learning Development
- Keynote Speeches
- MS SharePoint System Development for Contact Centers
- Training Development - Customer Service Reps, TeleSales Reps and Management
Technology
for Call Centers
- ACD, Dialer, IVR, VoIP and Voice-Recognition Acquisition and Enhancement
- Contract Recommendations (Call Center Management Perspective)
- Disaster Recovery Plan Development
- Quality Monitoring and Workforce Management System Selection
Continuous Improvement
- Implementation Support - Counsel, Collaboration or Project Management
- TelePartnersm Ad Hoc Consulting and Periodic Reviews
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Lieber & Associates Innovations
Contact Us
Lieber & Associates
Contact & Call Center Consultants
3740 N. Lake Shore Dr.
Suite 15B-2
Chicago, IL 60613-4202
Tel: 773-325-9400
Fax: 773-325-0621
Branch Offices
Albuquerque, New Mexico
Norcross (Atlanta), Georgia