Consulting Services
The foundation of Lieber & Associates consulting
activities is a comprehensive contact center assessment. This series
of diagnostic evaluations identifies strengths, weaknesses, opportunities
and threats (SWOT analysis). To meet client requirements, assessments
review and evaluate a dozen areas — and can focus on particular
elements more than others, such as technology, staff recruiting
and measurement.
The results of an assessment are:
- Recommendations in each area.
- Ballpark estimates for budget, staff resources,
outside resources, and lead time necessary to achieve recommended
changes.
- Initial guidance on priorities and sequencing
of implementation.
Contact Center SWOT Analysis
Contact us about assessments.
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Types of
Assessment &
Consulting Projects
001. Call Center
Start-up Plan
002. 360 Degrees
Assessment
003. Technology
Assessment
004. Metrics
for
Management
Assessment
005. 360 Degrees
Service Level
Assessment
006. Software
Assessment and
Selection
007. ACD, Dialer
or
Hardware
Assessment
and Selection
008. Custom
Consulting
009. Ad Hoc
Consulting
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C L I
E N T C
O M M E N T S . . .
Discussed numerous topics relating
to our service for both strategic & tactical perspectives.
Mitch shared a lot of industry/experience insights on both
fronts. It was very productive.
Focused quickly on service value &
issues.
Made complex information understandable.
Delivered services beyond what was required.
The consulting engagement accomplished
organization — prioritization — focus!
Focused us on the correct ACD system
and allowed us to ask the correct questions to get the information
we needed.
Exceeded my expectations.
Responsive. Knowledge of both marketing
requirements and current technology.
Practical advice. Livable guidelines.
Organizational plans that are very ’down to earth’.
Assisted in developing a plan for handling
rapid increase in business.
Provided the requested information
& detail in an extremely comprehensive & understandable
way.
Contact us about Consulting Services. |
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