Consulting Services
The foundation of Lieber & Associates consulting activities is a comprehensive contact center assessment. This series of diagnostic evaluations identifies strengths, weaknesses, opportunities and threats (SWOT analysis). To meet client requirements, assessments review and evaluate a dozen areas — and can focus on particular elements more than others, such as technology, staff recruiting and measurement.
The results of an assessment are:
- Recommendations in each area.
- Ballpark estimates for budget, staff resources, outside resources, and lead time necessary to achieve recommended changes.
- Initial guidance on priorities and sequencing of implementation.
Contact Center SWOT Analysis
Types of Assessment & Consulting Projects
001. Call Center Start-up Plan
002. 360 Degrees Assessment
003. Technology Assessment
004. Metrics for Management Assessment
005. 360 Degrees Service Level Assessment
006. Software Assessment and Selection
007. ACD, Dialer or Hardware Assessment and Selection
008. Custom Consulting
009. Ad Hoc Consulting
Contact Us
Lieber & Associates
Contact & Call Center Consultants
3740 N. Lake Shore Dr.
Suite 15B-2
Chicago, IL 60613-4202
Tel: 773-325-9400
Fax: 773-325-0621
Branch Offices
Albuquerque, New Mexico
Norcross (Atlanta), Georgia
CLIENT COMMENTS . . .
Discussed numerous topics relating to our service for both strategic & tactical perspectives. Mitch shared a lot of industry/experience insights on both fronts. It was very productive.
Focused quickly on service value & issues.
Made complex information understandable. Delivered services beyond what was required.
The consulting engagement accomplished organization — prioritization — focus!
Focused us on the correct ACD system and allowed us to ask the correct questions to get the information we needed.
Exceeded my expectations.
Responsive. Knowledge of both marketing requirements and current technology.
Practical advice. Livable guidelines. Organizational plans that are very ’down to earth’.
Assisted in developing a plan for handling rapid increase in business.
Provided the requested information & detail in an extremely comprehensive & understandable way.
Contact us about Consulting Services.