Telephone Staff Training
In your company, the only people who communicate 1:1 with your customers may be telephone reps. Do they have the proper tools to do so effectively, including solid telephone skills? Below are 10 ways in which Lieber & Associates training can help.
Lieber & Associates' training sessions use a combination of dynamic lecture, Socratic style, visual aids and role playing to train telephone reps.
Contact us about Telephone Staff Training.
Inbound Telephone Skills
201-A. For Order-Taking
201-B. For Customer Service
201-C. For Sales Leads
201-D. For Sales
201-T. Train the Trainer or Manager
Outbound Telephone Skills
202-A. For Sales or Appointment Setting
202-B. For Sales Leads Qualification or Generation
202-C. For Market Research
202-T. Train the Trainer or Manager
203-Account Management Telephone Skills
(Based on trainings offered above)
Contact Us
Lieber & Associates
Contact & Call Center Consultants
3740 N. Lake Shore Dr.
Suite 15B-2
Chicago, IL 60613-4202
Tel: 773-325-9400
Fax: 773-325-0621
Branch Offices
Albuquerque, New Mexico
Norcross (Atlanta), Georgia
PARTICIPANTS COMMENT ON SEMINARS & TRAININGS . . .
He was funny, informative, good slides and handouts.
To the point. Made sure we were hearing what we need[ed] to hear.
Slides were great. The tapes he played of sample calls were an excellent supplement.
Mitch has a precise understanding of what telephone marketing is all about.
I'm not as nervous anymore when first calling a new account.
Interactive with class[made]...made it more interesting.
Mitch has good humor.
Covered current techniques.
Asked us what we wanted to get out of class and geared his class around us.
Humorous, knowledgeable, approachable.
Mitchell was very good at interactive teaching. Excellent information.
Was very knowledgeable and interested in what we wanted to learn.
Thanks Mitch! I definitely enjoyed working with you.
Contact us about Telephone Staff Training.