Lieber & Associates brings to your contact or call center project:

• An Experienced Contact Center Consulting Firm

Since 1989, Lieber & Associates has focused exclusively on call and contact center consulting serving such clients as the American Bar Endowment, Andersen Consulting and CBS Sportsline/Sportsline USA.

• Authoritative Counsel and Expertise

Principal Mitchell Lieber is a frequently quoted authority and award-winning leader in the contact center profession. Also a published author and highly regarded educator on contact centers, Mr. Lieber has developed, managed or advised on more than 200 contact center programs.

• Contacts and Resources

For more than two decades, Lieber & Associates has developed an extensive network of resources in the contact center business. Mitchell Lieber has been a leader in several major trade associations for many years.

• The Firm’s Consultant and Team

L&A does not subcontract entire projects to others because we believe it can adversely impact quality. The firm’s principal personally directs your projects and applies his expertise to the entire engagement. Talented analysts employed by Lieber & Associates and if appropriate, seasoned senior consultants, work on your engagement, only under Mr. Lieber's direct supervision.

• Effectiveness and Efficiency

Lieber & Associates’ proprietary assessment processes foster effective and efficient work on your project. These include our copyrighted diagnostic questionnaires and collaborative interviews(sm). Similarly, management training seminars are designed to be effectively presented at your company.

Mitchell Lieber is an experienced contact-center manager, database marketer and call-center technology expert. Lieber & Associates provides clients with expertise that might otherwise require two or three consultant teams with fewer meetings and a single fee.