Why Lieber & Associates?

Lieber & Associates brings to your contact or call center project:

• An Experienced Contact Center Consulting Firm

  Since 1989, Lieber & Associates has focused exclusively on call and contact center consulting serving such clients as the American Bar Endowment, Andersen Consulting and CBS Sportsline/Sportsline USA.

• Authoritative Counsel and Expertise

  Principal Mitchell Lieber is a frequently quoted authority and award-winning leader in the contact center profession. Also a published author and highly regarded educator on contact centers, Mr. Lieber has developed, managed or advised on more than 200 contact center programs.

• Contacts and Resources

  For more than two decades, Lieber & Associates has developed an extensive network of resources in the contact center business. Mitchell Lieber has been a leader in several major trade associations for many years.

• The Firm’s Principal, Consultants & Team

  L&A does not subcontract entire projects to others because we believe it can adversely impact quality. The firm’s principal personally directs your projects and applies his expertise to the entire engagement. He writes, or personally directs and edits, each L&A final report containing recommendations. Lieber & Associates consultants each bring 10-20 years experience to your project, and are permanent members of the L&A team. They, and talented analysts employed by Lieber & Associates, work on your engagement under Mr. Lieber's direct supervision.

• Effectiveness and Efficiency

  Lieber & Associates’ proprietary assessment processes foster effective and efficient work on your project. These include our copyrighted diagnostic questionnaires and collaborative interviews(sm). Similarly, management training seminars are designed to be effectively presented at your company.

  Mitchell Lieber is an experienced contact-center manager, database marketer and call-center technology expert. Lieber & Associates provides clients with expertise that might otherwise require two or three consultant teams with fewer meetings and a single fee.