TV, Radio, and Print

INFORMATION WEEK
Customer-Led Automation Changes the Service Game
July 16, 2019

HEALTHCARE CALL CENTER TIMES
The Benefits of Live Call Monitoring
May 2016

SEARCH CRM
Why Workforce Management and Customer Experience Go Hand in Hand
November 2013

ONWARD
Inbound + Outbound Marketing = Maximum Results: The Yin-Yang Approach to Marketing
November 2013

CRM BUYER
The Call Center in the Cloud
January 21, 2013

CRM BUYER
Call Centers Jump on the Mobile Bandwagon
January 14, 2013

TARGET MARKETING
Pull Marketing: 3 Revelations About How Consumers Want to Interact with Companies
August 3, 2011

TARGET MARKET MAGAZINE
79th International ECHO Awards, ECHO Committee Chairman Mitch Lieber at 79th International ECHO Awards
October 16, 2008

DELIVER
Hard Copy - Copier giant Ricoh wooed scores of tech execs with a personalized campaign designed to appear to their egos
October 2008

PHYSICIAN REFERRAL AND TELEPHONE TRIAGE TIMES
The Wider World of Call Centers
September 2008

DELIVER
Liquid Gold: How the STORY agency turned a major mistake into a marketing masterpiece
October 2007

BLUEPRINTS
E-Laws - The Complexity of Compliance Made Simple
April/May/June 2007

TARGET MARKETING
Putting Your Best Foot Forward with IVR
October 18, 2006

FUNDRAISING SUCCESS MAGAZINE/TARGET MARKETING
Three Steps to Customer Satisfaction
July 1, 2006

TARGET MARKETING
Cover Story: How Good Is Your Customer Service?
July 1, 2006

DMN / DM NEWS
Interactive Technology Alters Rules of DM Branding
February 13, 2006

CHICAGO SUN-TIMES
Lewis Lazare - Ad Notes/Towards the 22nd Century Award to Lieber
July 11, 2005

DMN / DM NEWS OUTLOOK 2005
Despite DNC, Teleservices Industry Is Poised for Growth
February 7, 2005

PHYSICIAN REFERRAL AND TELEPHONE TRIAGE TIMES
Tightening Your RFPs and Contracts for Technology Vendors
January 2005

TARGET MARKETING
Heard and Overheard
August 2004

THE WICHITA EAGLE
MCI Shuts Call Center
June 26, 2004

SERVICING MANAGEMENT MAGAZINE
Maintain Efficiencies At The Phones
June 2004

PHYSICIAN REFERRAL AND TELEPHONE TRIAGE TIMES
Demystifying Call Center Technology
May 2004

CHIEF MARKETER / DIRECT
The First 50
April 1, 2004

CHICAGO TRIBUNE
Telemarketers Switching to Reconnect with Profits
March 29, 2004

ACTIONLINE - LOS ANGELES ASSOCIATION OF HEALTH UNDERWRITERS
Marketing Under New Telephone, E-Mail and Fax Restrictions - How to Keep in Touch with Customers and Prospects under the New Rules
January/February 2004

WELLS FARGO BUSINESS NEWS
Marketing Under New Telephone, E-Mail and Fax Restrictions - How to Keep in Touch with Customers and Prospects under the New Rules
December 2003

TARGET MARKETING
Four Call Reports You May Be Missing
December 1, 2003

CHICAGO SUNDAY SUN-TIMES
Telemarketers, page 3
November 28, 2003

WFLD-TV CHICAGO
Fox News Chicago
September 24, 2003

STC LINES
Pioneer Call Center Consultant Mitchell Lieber named 2003 Chicago Direct Marketer of the Year
June 2003

WGN-TV CHICAGO
9 O'Clock News
May 13, 2003

DMN / DM NEWS
DraftWorldwide Bags Top Tempos at CADM
April 15, 2003

CHICAGO SUN-TIMES
Lewis Lazare - Ad Notes/Direct Marketer of the Year
April 8, 2003

CHIEF MARKETER / DIRECT
CADM Names Lieber DMer of Year
April 3, 2003

CHIEF MARKETER / DIRECT
Live From Chicago: Jones Becomes Second Woman to Receive Downs Award
April 23, 2002

DMN / DM NEWS
Image Makeover Urged for Teleservices
October 4, 2001

MULTICHANNEL MERCHANT / CATALOG AGE
Eye on B-to-B: Dialing for Dollars
August 1, 2001

DMN / DM NEWS
CADM Approves New Code of Conduct For Members
July 3, 2001

CHICAGO SUN-TIMES
Lewis Lazare - Code of Conduct
June 28, 2001

CHIEF MARKETER / DIRECT
Chicago DM Posts a New Code of Conduct
June 28, 2001

ADVERTISING AGE
Photo Review
February 19, 2001

MULTICHANNEL MERCHANT / CATALOG AGE
People – November 1, 2000: Mitch Lieber installed as the 46th president of CADM
November 1, 2000

ADVERTISING AGE
Ad Age Special Report: Direct & Database Marketing Telemarketing Steps Out From the Shadows of Direct Selling
October 16, 2000

CHICAGO TRIBUNE
George Lazarus On Marketing Etc.
August 22, 2000

CHIEF MARKETER / DIRECT
Short Cut - CADM elected Mitch Lieber president
August 5, 2000

ADVERTISING AGE
In the News: Mitchell Lieber Focusing on Convergence
July 31, 2000

CATALOG SUCCESS
Outbound Strategies
January 1, 2000

WBBM-TV Chicago
10 O'Clock News
November, 1999

PLANTS, SITES & PARKS
An Important Call: How Telecom Taxes Impact Site Selection
April/May, 1999

WGN-AM Chicago
Extension 720 with Milton Rosenberg
June, 1998

DMN / DM NEWS' TELESERVICES NEWS
Conference Call: Evolving Relationship Between Clients and Providers
June 8, 1998

CARD MARKETING
Telemarketing - Calling Joe College: Wanna Credit Card?
March, 1998

CHIEF MARKETER / DIRECT
A Tough Call - The Pros and Cons of Outsourcing Your Call Center
September 1, 1996

BLOOMBERG NEWS SERVICE
AFL-CIO Sues to Block Illinois Law Letting Employers Eavesdrop
December 15, 1995

ASIAN SOURCES TIMEPIECES
Catalogs, Interactive TV Reaches More Consumers
July, 1994

MARKETING NEWS
Privacy Bill Alarms Researchers
January 3, 1994

TARGET MARKETING
Six Strategies for Adding Telemarketing to Your Media Mix
February 3, 1993

CRAINS CHICAGO BUSINESS
Taking Answering Service One Step Further
January 27, 1992

MARKETING NEWS
Researchers See Lucrative Possibilities in Telemarketing
September 2, 1991

CHICAGO TRIBUNE
Voice of the People
Voice Mail Needs Human Attention
July 27, 1991

COMMUNICATIONS BRIEFINGS
Making 800 Numbers Pull
June, 1991

TARGET MARKETING
9 Ideas for Increasing 800 Number Responses
April, 1991