About Lieber & Associates

About Lieber & Associates Contact Center Consultants


Lieber & Associates provides consulting services to clients with call centers in all business sectors. Client business sectors include:

  • Advertising & Marketing Agencies
  • Agriculture
  • Automotive, Vehicles, & Machinery
  • Call Centers – Outsourced
  • Catalog, Direct Marketing, & E-Commerce
  • Computers, Electronics, & Telecom
  • Consulting
  • Consumer Packaged Goods
  • Education & Training
  • Entertainment, Hospitality, & Cable TV
  • Financial Services: banking, Collections, Credit Cards, & Investment Funds
  • Healthcare & Pharmaceutical
  • Insurance & Warranties
  • Legal
  • Manufacturing & Chemicals
  • Market Research
  • Museums, Arts, & Associations
  • Paper & Printing
  • Publishing
  • Toys
  • Utilities
  • Vitamins & Supplements

Special Services and Team

The firm offers special services for companies in e-commerce and direct marketing and health care. The firm’s senior consultants have more than 20 years of experience each.


Founder Mitchell Lieber is a leader who pioneered innovations and predicted huge changes in contact centers years in advance. He is frequently quoted by the press, speaks nationally, and has received numerous industry awards. In addition to writing dozens of articles, Mitchell Lieber is a contributing author on call centers to three books.

More Information

Speaking Calendar