Upcoming and Past Engagements
Speaking Calendar
In addition to in-house training sessions at client locations, Mitchell Lieber will be speaking at these events.
2019
January
18th Annual Bio/Pharma Contact Centers Conference
Omnichannel Communications for Contact Centers
Doubletree by Hilton Center City Philadelphia
Philadelphia, PA January 29, 2019
2018
June
30th Annual Conference of Healthcare Call Centers
Rolling Up Your Sleeves: Call Center Technology and You
Pittsburgh Marriott City Center
Pittsburgh, Pennsylvania June 13, 2018
2017
June
29th Annual Conference of Healthcare Call Centers
Successfully Executing a Home OfficeOption for Clinical and Non-Clinical Staff Members
Little America Hotel
Salt Lake City, Utah June 7, 2017
2016
June
28th Annual Conference of Healthcare Call Centers
It's All Gibberish To Me: Demystifying Call Center Technology
Hilton Rosemont Chicago Hotel
Rosemont, Illinois June 9, 2016
2015
June
27th Annual Conference of Healthcare Call Centers
Hiring, Staff Development, Training and Competency (half day workshop)
Omni Charlotte Hotel
Charlotte, North Carolina June 10, 2015
2012
June
24th Annual Conference of Healthcare Call Centers
Hiring, Training and Managing Your Staff (half day workshop)
Hyatt Regency at Penn's Landing,
Philadelphia, Pennsylvania June 20, 2012
May
CADMEF (now MMEF) IMC Roundtable
New Call Center Toys...or Tools? (conference session for university-based marketing professors)
DePaul University Conference Center
Chicago, Illinois May 10, 2012
2011
March
CADM Basic Course
Managing Call and Contact Centers for Leads, Sales and Service
The Gleacher Center - University of Chicago (loop campus)
Chicago, Illinois March 31, 2011
2010
April
CADM Basic Course
Managing Call and Contact Centers for Leads, Sales and Service
The Gleacher Center - University of Chicago (loop campus)
Chicago, Illinois April 29, 2010
2009
November
CADM Basic Course
Managing Call and Contact Centers for Leads, Sales and Service
The Gleacher Center - University of Chicago (loop campus)
Chicago, Illinois November 5, 2009
October
American Telservices Association Annual Conference
New Management Tools to Boost Call Center Revenues
Sheraton Hotel
New Orleans, Louisiana October 5, 2009 3:30 pm
May
CADM Basic Course
Call/Contact Centers
The Gleacher Center - University of Chicago (loop campus)
Chicago, Illinois May 7, 2009
2008
November
CADM Basic Course
Call/Contact Centers
The Gleacher Center - University of Chicago (loop campus)
Chicago, Illinois November 6, 2008
October
Direct Marketing Association DMA 08
International ECHO Awards Gala with Jay Leno, Presenter
The Bellagio Hotel
Las Vegas, Nevada October 14, 2008
July
Measuring and Improving First-Call Resolution
E-Business Consortium - University of Wisconsin
Call Resolution - The Customer Service Challenge
University of Wisconsin
Madison, Wisconsin July 17, 2008
June
20th Annual Conference of Physician Referral and Health Information Services
Keynote: The Wider World of Call Centers
Chase Park Plaza Hotel
St. Louis, Missouri June 13, 2008
May
CADM Basic Course
Call/Contact Centers
The Gleacher Center - University of Chicago (loop campus)
Chicago, Illinois May 1, 2008
2007
November
CADM Basic Course
Contact and Call Centers - Building Relationships One At A Time
The Gleacher Center - University of Chicago (loop campus)
Chicago, Illinois November 1, 2007
October
Direct Marketing Association DMA 07
International ECHO Awards Gala, with Howie Mandel, Presenter
Union Station
Chicago, Illinois October 16, 2007
April
CADM Basic Course
Contact and Call Centers - Building Relationships One At A Time
The Gleacher Center - University of Chicago (loop campus)
Chicago, Illinois May 3, 2007
March
CADM Monthly Luncheon Program
Making Call Centers Work for You - Real World Cases
Petterino's Restaurant
Chicago, Illinois March 14, 2007
2006
October
CADM Basic Course
The Basics of Call Centers
Building Relationships One At A Time
410 Club and Conference Center - Wrigley Building Chicago, Illinois October 5, 2006
July
National Council of Higher Education Loan Programs (NCHELP) and Education Finance Council (EFC)
2006 Student Loan Finance and Legal Issues Meeting
Using Technology to Communicate with Customers
Marriott New York - East Side New York, New York July 31, 2006
Southwest Carpenters Training Fund
2006 Customer Service Training
Hyatt Regency Islandia Hotel and Marina San Diego, California July 24, 2006
May
DMA International ECHO Awards Judging
10 Ways to Improve Your Call Center's Value and Profits
NYU - New York University New York, New York May 16, 2006
March
CADM Basic Course
The Basics of Call Centers
Building Relationships One At A Time
410 Club and Conference Center - Wrigley Building Chicago, Illinois March 23, 2006
2005
December
American Teleservices Association
High Performance Series Seminar
Leveraging Data and Technology
December 7-8, 2005 Phoenix, Arizona
November
CADM Basic Course
The Basics of Call Centers
November 10, 2005 Chicago, Illinois
October
DMA05 Annual Conference - DMEF Educators Conference
Revisiting the Conceptual Definition of Direct Marketing: Perspectives from Scholars and Practitioners
Industry Discussant (panel member)
October 16, 2005 Atlanta, Georgia
June
American Teleservices Association
High Performance Series Seminar
Integrating Teleservices and Direct Response
June 29-30, 2005 Dallas, Texas
Direct Marketing Association (DMA) Teleservices Conference
Better Inbound Results Now! - Measure More to Manage Better
June 23, 2005 Orlando, Florida
April
CADM Basic Course
The Principles of Call Centers
April 21, 2005 Chicago, Illinois
2004
November
DePaul University
Pennebaker Certificate in Direct and Interactive Marketing
Call and Contact Centers for Direct and Interactive Marketers
November 2, 2004 Chicago, Illinois
CADM Basic Course
The Basics of Call Centers
November 4, 2004 Chicago, Illinois
June
DMA Teleservices Conference
Why the "Service Level" Metric is Inadequate - How to Measure Service for a True Picture and Competitive Edge
June 4, 2004 Palm Beach, Florida
The Sixteenth National Conference on Physician Referral and Health Information Call Centers
Demystifying Call Center Technology - Half Day Workshop
June 23, 2004 Chicago, Illinois
May
Direct Marketing Days New York
The Future of Call Centers - Are You Ready?
May 25, 2004 New York City, New York
April
CADM Basic Course
The Basics of Call Centers
April 15, 2004 Chicago, Illinois
Chicago Tempo Awards
Featured Speaker: Direct Marketing - Yesterday, Today and Tomorrow
April 21, 2004 Chicago, Illinois
Chicago Direct Marketing Days
The Basics of Call Centers
April 22, 2004 Chicago, Illinois