Consulting for Contact and Call Centers
Lieber & Associates services focus entirely on contact centers. Its senior consultants have spent their careers working in the industry, enabling the firm to offer extraordinary expertise and insights.

Consulting Services

L&A performs management studies to inform key strategic decisions. The firm’s assessments evaluate fifteen areas of operations and can focus on one or two, such as technology, customer experience, or measurement. The firm also offers comprehensive technology counsel.

Special Services

Lieber & Associates offers special services designed for specific types businesses. It offers comprehensive services for health care patient contact in hospitals, group practices, and community clinics and has specialists in the field. Its services for e-commerce and direct marketing operations are designed to achieve company goals and based on extensive industry experience. For customer service, L&A works with organizations to improve the customer experience, brand loyalty, and retention.

More Information

Management Studies
Health Care
Customer Service
Ecommerce & DM