Lieber & Associates works with organizations to improve customer contact. L&A recommends people, processes, and technology to enhance call center performance; then it supports implementation to optimize your call center.
Many clients handle chat, e-mail, video, or social media in addition to calls and so operate contact centers (used here interchangeably).
Better Strategies for Customer Experience
L&A helps companies boost customer loyalty with phone experiences that enhance customer satisfaction. It employs industry best practices to deliver better customer service, tailoring processes to your company's market and culture. The firm's call center consulting service uncovers ways to increase revenue and reduce some costs. Management recruitment is offered as an additional service.
Lieber & Associates' expert consultants focus entirely on customer contact center services. The firm advises call center operations of all scales. Ones with thousands of agents, medium-sized centers with 100--800, and smaller departments with 10-99 reps. L&A scopes services to each client's scale, complexity, and goals.