Better Strategies for Customer Experience
Lieber & Associates creates better customer experiences. It helps meet business goals by employing industry best practices fitted to each company's market and culture. The firm collaborates with your team to improve its strategy, people, processes, and technology. Many clients handle chat, e-mail, video, or social media in addition to calls and so are contact centers (used here interchangeably).
Lieber & Associates is focused entirely on customer contact. It advises operations with thousands of agents in multiple countries, medium sized centers with hundreds of reps, and smaller ones with fewer than 35. L&A scopes services to each organization's scale, complexity, and plans.
Pragmatic Foresight: Innovation and Trends
Pragmatically forward-looking, founder Mitchell Lieber pioneered best practices and predicted key