Lieber & Associates provides call center consulting services that enable clients to create better call centers. It achieves this by working with your team to improve call center strategy, people, processes, and technology. The firm designs recommendations to fit each enterprise's goals, culture, and market. Many centers handle chat, e-mail, video, and/or social media in addition to calls and so are contact centers (contact center and call center are used here interchangeably).
Entirely Contact Center Consulting
Lieber & Associates is focused entirely on call center consulting. It advises operations with thousands of agents in multiple countries, medium sized centers with hundreds of reps, and smaller ones with fewer than 25. L&A carefully scopes services to each organization's scale, complexity, and plans.
Pragmatic Foresight: Innovation and Trends
Pragmatically forward-looking, founder