Lieber & Associates provides services to create better call centers. It works with your team to improve strategy, organizations, processes, and technology. The firm makes recommendations to fit clients’ goals, culture, and market. Many operations handle chat, e-mail, video, or social media in addition to calls and so are contact centers (used here interchangeably).
Lieber & Associates is focused entirely on customer contact. It advises operations with thousands of agents in multiple countries, medium sized centers with hundreds of reps, and smaller ones with fewer than 35. L&A scopes services to each organization's scale, complexity, and plans.
Pragmatic Foresight: Innovation and Trends
Pragmatically forward-looking, founder Mitchell Lieber pioneered best practices and predicted key