Training & Speaking

Training for Contact and Call Centers
Lieber & Associates conducts contact and call center training for executives, managers, and telephone staff. We are pleased to train or speak at your site, meeting, or conference.

Management Training

The firm’s management training sessions and workshops give executives, managers. and marketers an excellent grounding in contact and call center principles.

Phone Rep Training

L & A customizes its standard staff trainings for individual companies. There are modules on attitude, phone skills, and speaking with upset callers, among others, as well as ones devoted to customer service, technical support, sales, and order-taking.


Lieber & Associates also works with organizations to develop complete custom training programs with call guides or scripts, product or service knowledge, and FAQs.


Speaking

The firm's founder, Mitchell Lieber, speaks on customer experience and the future of customer contact at conferences and special events.

More Information

Management Workshops & Seminars
Staff Training
Speaking