Training & Speaking
Management TrainingThe firm’s management training sessions and workshops give executives, managers. and marketers an excellent grounding in contact and call center principles.
Phone Rep Training
L & A customizes its standard staff trainings for individual companies. There are modules on attitude, phone skills, and speaking with upset callers, among others, as well as ones devoted to customer service, technical support, sales, and order-taking.
Lieber & Associates also works with organizations to develop complete custom training programs with call guides or scripts, product or service knowledge, and FAQs.
SpeakingThe firm's founder, Mitchell Lieber, speaks on customer experience and the future of customer contact at conferences and special events.
More InformationManagement Workshops & Seminars