Clients

What do all contact and call center consulting clients have in common? Their organizations want to improve. Lieber & Associates has advised these clients to take actions on strategies, teams and technologies that improve contact and call center results.


Advertising and Marketing Agencies


Barkley
Kansas City, Missouri

Buckley-Dement, Inc.
Chicago, Illinois

FCB
Chicago, Illinois

LLKFB (Omnicom Group)
New York, New York

Lowe Direct
(for Avaya)
New York, New York

Madden Communications
(Roselle) Chicago, Illinois

Original Thought
(for United Healthcare and Fuji Film)
New York, New York

The Rylander Company
(for Kohler)
(Mount Prospect) Chicago, Illinois

Target & Response, Inc.
(for ADT)
Chicago, Illinois

Agriculture


Landec Ag (now Monsanto)
Oxford, Indiana

Automotive, Vehicles & Machinery


ADP Dealer Services (now CDK Global)
(Hoffman Estates) Chicago, Illinois

AW Direct
New York, New York

BP
(Naperville) Chicago, Illinois

IMC/Intrupa (now TVH)
(Grayslake) Chicago, Illinois

PartsTrader USA
Chicago, Illinois

Sewell Automotive
Dallas, Texas

Terex
Wilmington, North Carolina

Call Centers - Outsourced


Buckley-Dement, Inc.
Chicago, Illinois

The Charlton Group (now iPacesetters)
Madison, Wisconsin

Columbia Graphics Corp.
(for Nuveen Investments)
Chicago, Illinois

HFS Central Credit (now Everi)
Las Vegas, Nevada

Professional Sales Solutions
(Scarsdale) New York, New York

ThreeSource Fulfillment
(Manteno) Chicago, Illinois

TTC Marketing Solutions (now TTC Ameridial)
Chicago, Illinois

Catalog, Direct Marketing and Web Based Businesses


AW Direct
New York, New York

Best Computer Supply
Reno, Nevada

CBS Sportsline/Sportsline USA
New York, New York

FTD
(Downers Grove) Chicago, Illinois

Landec Ag (acquired by Monsanto)
Oxford, Indiana

Myron Corporation
Toronto, Ontario Canada

Nightingale Conant
(Niles) Chicago, Illinois

PartsTrader USA
Chicago, Illinois

Premier Direct
Boca Raton, Florida

ProCaps Laboratories (formerly The Winning Combination)
(Henderson) Las Vegas, Nevada

Roman, Inc.
(Bloomingdale) Chicago, Illinois

Specialty Store Services
(Des Plaines) Chicago, Illinois

Supercircuits, Inc.
(Liberty Hill) Austin, Texas

Computers, Electronics & Telecom


ADP Dealer Services (now CDK Global)
(Hoffman Estates) Chicago, Illinois

Alphazeta
(for Motorola) Chicago, Illinois

Best Computer Supply
Reno, Nevada

Lowe Direct (for Avaya)
New York, New York

PlumChoice
(Lowell) Boston, Massachusetts

Supercircuits, Inc.
(Liberty Hill) Austin, Texas

Qwest Communications (now CenturyLink)
Denver, Colorado

Strategic Computer Support
(Hoffman Estates) Chicago, Illinois

Consulting


Accenture
Chicago, Illinois

Cedar Interactive
(Highland Park) Chicago, Illinois

Interactive Call Brand (ICBTollFree.com)
New York, New York

Consumer Packaged Goods


Insight Pharmaceuticals (now Prestige Brands)
Trevose, Pennsylvania

Madden Communications
(Roselle) Chicago, Illinois

Premier Direct
Boca Raton, Florida

ProCaps Laboratories (formerly The Winning Combination)
(Henderson) Las Vegas, Nevada

Schwarz Pharma (now UCB)
(Mequon) Milwaukee, Wisconsin

ThreeSource Fulfillment
(Manteno) Chicago, Illinois

Education & Training


Annual Conference of Health Care Call Centers
Atlanta, Georgia

Best Computer Supply
Reno, Nevada

DePaul University Interactive Marketing Institute (now the Multichannel Marketing Communications Program)
Chicago, Illinois

Inside Track
San Francisco, California

Kitchen Academy - Le Cordon Bleu, div. Career Education Corp.
(Hoffman Estates) Chicago, Illinois

Nightingale Conant
(Niles) Chicago, Illinois

PACE: Professional Association for Customer Engagement
Indianapolis, Indiana

ParentPower Chicago
Chicago, Illinois

Southwest Carpenters Training Fund
Los Angeles, California

Studentreasures Publishing Co.
Topeka, Kansas

Voicescape, Inc.
Chicago, Illinois

Entertainment, Hospitality & Cable TV


CBS Sportsline/Sportsline USA
New York, New York

The Charlton Group (now iPacesetters)
Madison, Wisconsin

HFS Central Credit (now Everi)
Las Vegas, Nevada

Financial Services: Banking, Collections, Credit Cards, Investment Funds


Columbia Graphics Corporation
(for Nuveen Investments)
Chicago, Illinois

Eastern Collection Corporation
(Bohemia) New York, New York

GMAC Residential Finance Corporation (now Ally Financial)
Minneapolis, Minnesota

HFS Central Credit (now Everi)
Las Vegas, Nevada

Home Team Mortgage (now Union Community Bank)
(Lancaster) Harrisburg, Pennsylvania

Oasis Legal Finance
(Rosemont) Chicago, Illinois

Singer Asset Finance
(Boca Raton) Miami, Florida

SunTrust/Crestar Bank
Atlanta, Georgia

Vector Capital
San Francisco, California

Healthcare & Pharmaceutical


Annual Conference of Health Care Call Centers
Atlanta, Georgia

Buckley-Dement, Inc.
Chicago, Illinois

Carl Zeiss Vision, Inc.
San Diego, California

Insight Pharmaceuticals (now Prestige Brands)
Trevose, Pennsylvania

ManorCare Health Services
(Silver Spring) Baltimore, Maryland

Mosaic Life Care
(St. Joseph) Kansas City, Missouri

Orchid Cellmark (now Bode Cellmark)
Dayton, Ohio

Osco Drugs, Inc. (now Jewel-Osco)
Chicago, Illinois

Phelps County Regional Medical Center
Rolla, Missouri

Resurrection Medical Center (Presence Heath)
Chicago, Illinois

Schwarz Pharma (now UCB)
(Mequon) Milwaukee, Wisconsin

USF Health
Tampa, Florida

Client Lieber and Associates

Insurance & Warranties


American Bar Endowment
Chicago, Illinois

Guardian Protection Products, div. RPM International
Hickory, North Carolina

Humana Workers Compensation Services
(Altamonte Springs) Orlando, Florida

Original Thought
(for United Healthcare)
New York, New York

PlumChoice
(Lowell) Boston, Massachusetts

Rothkopf Enterprises, Inc.
Chicago, Illinois

Legal


American Bar Endowment
Chicago, Illinois

Wilmer, Cutler, Pickering, Hale & Dorr (now Wilmer Hale)
Washington, DC

Manufacturing & Chemicals


BP
(Naperville) Chicago, Illinois

Carl Zeiss Vision, Inc.
San Diego, California

Durable Packaging Corp. (now OK International Group)
(Countryside) Chicago, Illinois

IMC/Intrupa (now TVH)
(Grayslake) Chicago, Illinois

Russell-Field Paper Co.(now Technicote, Inc.)
(Lemont) Chicago, Illinois

Smurfit-Stone Container Corp. (now WestRock)
Chicago, Illinois

Waters Corporation
(Milford) Boston, Massachusetts

Market Research


Synovate (now Ispos)
Fresno, California

Museums, Arts & Associations


American Bar Endowment
Chicago, Illinois

Association of Alternative Newsweeklies
Washington, DC

Chicago Association of Realtors
Chicago, Illinois

Field Museum of Natural History
Chicago, Illinois

North Light Theater
(Evanston) Chicago, Illinois

PACE: Professional Association for Customer Engagement (formerly the ATA)
Indianapolis, Indiana

Paper Products & Printing


Barkley
Kansas City, Missouri

Columbia Graphics Corporation
Chicago, Illinois

Russell-Field Paper Co. (now Technicote, Inc.)
(Lemont) Chicago, Illinois

The Rylander Company
(for Kohler)
Mount (Prospect) Chicago, Illinois

Smurfit-Stone Container Corp. (now WestRock)
Chicago, Illinois

Publishing


Association of Alternative Newsweeklies
Washington, DC

CCH - Wolters Kluwer
(Riverwoods) Chicago, Illinois

Professional Sales Solutions
(for Financial Times)
(Harrison) New York, New York

R.L. Polk City Directory (now infogroup)
Papillion, Nebraska

Regional Maple Leaf
Edmonton, Alberta Canada

Studentreasures Publishing Co.
Topeka, Kansas

Toys


Playmobil USA
(Cranbury) Trenton, New Jersey

Utilities


Duke Energy
Charlotte, North Carolina

Vitamins & Supplements


Premier Direct
Boca Raton, Florida

ProCaps Laboratories (formerly The Winning Combination)
(Henderson) Las Vegas, Nevada

ThreeSource Fulfillment
(Manteno) Chicago, Illinois