Speaking

Mitchell Lieber, Lieber & Associates' founder, speaks to groups on topics such as:

  • What is Telephone Customer Experience?


He can also speak about:

  • The Future of Call Centers (in a world of converged media)
  • Two Simple Ways to Operate a Better Contact Center


These speeches incorporate Mitchell Lieber's customer experience model for call centers, and emerging developments in the world of contact centers.

Mitchell Lieber speaking speech keynote