Contact and Call Center Technology Assessments
Is our center equipped to operate effectively and efficiently, and if not, what technology changes are necessary so that it is?
Lieber & Associates technology assessments provide the answers. L&A recommends changes, projects return on investment and describes associated staff resources required.
L&A management and technology consultants have each spent decades selecting, installing, configuring and troubleshooting contact and call center technology. The firm identifies which existing technology is pulling its weight and which isn't. Most importantly, L&A advises which components should be reconfigured, upgraded, augmented or replaced to operate your contact center effectively and efficiently.