Contact and Call Center Technology Acquisition
Which multi-channel phone system, work force management system, call recording or desktop software is best for our contact center? Should cloud, premise-based or both types of systems be considered?
Lieber & Associates works with each client to select a system that best meets its specific needs.
L&A consultants begin by reviewing your operation, interviewing your team and documenting your requirements. Based on your contact centers specific requirements, L&A identifies candidate vendors and prepares a RFP.
Lieber & Associates works closely with your organization's multi-department team to evaluate RFP responses and select the best fit for your contact center.
During and after selection, L&A provides services for effective contract negotiations, working with your lawyers to add teeth to vendor agreements.
Collaborating with I.T. staff and the vendor, Lieber & Associates assists with design, planning and management of system implementation.