Contact and Call Center Books and Articles by Lieber & Associates Inc.
The IMC Handbook: Readings and Cases in Integrated Marketing Communications
By J. Steven Kelly, Susan K. Jones, and Richard A. Hagle
Racom Communications, First Edition 2005, Third Edition 2015
Chapter: "Contact and Call Centers" by Mitchell Lieber
Creative Strategy in Direct and Interactive Marketing
By Susan K. Jones
NTC Business Books, Second Edition 1997
Racom Communications, Fourth Edition 2011
Section: "Seven Ways Contact and Call Center Marketing are Changing in the 21st Century" by Mitchell Lieber
Do It Yourself Advertising and Promotion
By Fred E. Hahn and Kenneth G. Mangun
John Wiley & Sons, Inc., Second Edition 1997
Section: "Ten Ways Telephone Marketing Will Change by 2001" by Mitchell Lieber
Mitchell Lieber has authored more than 50 articles on call and contact centers for publications such as DM News, Direct, (now Chief Marketer), Target Marketing, the Chicago Tribune and the Lieber & Associates Knowledgebase.