Diagnosis of Technical Issues and Solutions
When contact and call center technology malfunctions Lieber & Associates identifies the source of the trouble, and specific steps to take to achieve resolution.
Modern contact and call center systems are complex. They consist of servers, software, an encyclopedia of settings, connectivity and networks tied together. It is easy for vendors to believe that another vendor, or even the client, is at fault.
Determining the root cause of a problem can require call center IT experts, with no vested interest, who know how to dig in the right places.
Lieber & Associates management and technology consultants have each spent decades selecting, installing, configuring and troubleshooting contact and call center technology. They are experienced with all major and nearly all secondary vendors' products. L&A consulting teams diagnose the source(s) of problems, and recommend measures that achieve resolution, so that normal operations can resume.